Frequently Asked Questions
Everything you need to know about shopping with Dually Wheels
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for those who need their fashion items sooner.
How do I process a return or exchange?
We offer a 30-day return policy on all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and start your exchange or refund process.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand measurements to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.
How can I track the status of my shipment?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Are your materials sustainably sourced?
Dually Wheels is committed to ethical fashion. We partner with manufacturers who prioritize recycled textiles and fair labor practices to ensure our high-quality apparel is made responsibly.